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Important update

The Financial Conduct Authority has published their consultation paper on the proposed motor finance compensation scheme. You can find the latest information on our website here:

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Remote signing solution

Digital tools

My customer's nominated witness hasn't received their email to sign their documents, what should I do?

What if there are two joint owners of the vehicle?

What if my customer fails the validation process?

What's the difference between signing away from the dealership and a distance sale?

I've been informed by the customer that they've failed the authentication process

My customer has declined to sign, what do I do next?

My customer doesn't want to sign their agreement electronically

What if my customer doesn't receive their email?

What if some of the information on the proposal is incorrect?

My customer cannot provide me with their mobile number or email address, what should I do?

What if I lose connection or need to leave my desk midway through the signing journey?

Can't find your answer?

Contact our service team.

Remote signing solution

Digital tools

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