Vehicle finance discretionary commission complaints
The Financial Conduct Authority says some customers may have been charged too much on their vehicle finance before 2021.Get support with commissions complaints
We enable people and businesses to buy the vehicle they need for work, life and leisure, with affordable finance solutions, whatever the economy brings. We help our partners thrive through the fast and reliable provision of finance for the funding and sale of vehicles.
Our women’s network, called ‘Women in Motor’, was established as a forum in January 2020. The forum strives to improve gender balance, not only within our business, but also the wider Automotive Industry. Women in Motor takes a steer from the Automotive 30% Club, which we are proud to be silver members of. The forum is centred around supporting women to thrive in their role and pursue new career opportunities. Our business promotes a pathway to leadership so that all of our colleagues have the opportunity to grow their career, not only from their professional experience, but by also celebrating their individual and personal experiences. Our company culture of diversity, inclusion, and bringing your true self to work resonates throughout the business.
At Close Brothers Motor Finance, we have five Value Statements to support the Bank values and relate them directly to our business.
We build long-lasting relationships, both internally and externally. By valuing everyone’s contribution and recognising successes, both big and small, we create a diverse and inclusive environment for all.
We go the extra mile, actingwith fairness, transparency and professionalism. We are agile and look for opportunitiesto improve our service and innovate.
We leverage the diverse experience and knowledge of our people, creating opportunities to enhance skills and expertise, to support our colleagues and our customers.
We believe in collaboration, supporting each other and sharing best practice to achieve our full potential.
We act with integrity and authenticity, putting the best interests of our people, our customers and all our stakeholders at the heart of what we do.
We have roles to suit every skill-set, whether that's in our head office, on the road, or in a partner hub.