Vehicle finance commission complaints
The Financial Conduct Authority has published their consultation paper on the proposed motor finance compensation scheme. You can find the latest information on our website here:
Latest informationCompliance and regulation guides
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Dealer and Broker Guide
Learn how to use the FCA handbook and understand your obligations as one of our dealer partners.
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Understanding Reg Data
An overview of RegData reporting requirements.
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Guide to Financial Promotions Online
Understand the regulations and requirements when creating your own financial promotions online.
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Specialist Automotive Finance
Specialist Automotive Finance (SAF) provides knowledge-based motor finance learning to boost professionalism and increase consumer confidence in motor finance.
General guides
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Fraudulent guide
This guide will assist with identifying and preventing fraud in digital documents.
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Fraudulent Driving Licence factsheet
This factsheet will assist you with identifying fraudulent licenses and the features of genuine ones.
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Showroom user guide
Learn how to use Showroom to manage your proposals and sign agreements.
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ID Verification factsheet
Information about how to best manage fraud risk and comply with the required customer ID checks
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Complaints guide
Top tips for minimising and managing customer complaints.
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Vulnerable customers guide
Understand the vulnerabilities you may encounter when dealing with customers how to meet their needs.