Important update
    Motor finance commissions arrangements

    The Supreme Court has handed down its judgment in relation to the appeal regarding the motor finance commissions arrangements. Close Brothers is considering the judgment – any updates will be made available on our website. We continue to operate as normal and understand the importance of keeping our customers informed.

    Compliance and regulation guides

    Dealer and Broker Guide

    Learn how to use the FCA handbook and understand your obligations as one of our dealer partners.

    Click here

    Understanding Reg Data

    An overview of RegData reporting requirements.

    Click here

    Guide to Financial Promotions Online

    Understand the regulations and requirements when creating your own financial promotions online.

    Click here

    Specialist Automotive Finance

    Specialist Automotive Finance (SAF) provides knowledge-based motor finance learning to boost professionalism and increase consumer confidence in motor finance.

    Click here

    General guides

    Fraudulent guide

    This guide will assist with identifying and preventing fraud in digital documents.

    Click here

    Fraudulent Driving Licence factsheet

    This factsheet will assist you with identifying fraudulent licenses and the features of genuine ones.

    Click here

    Showroom user guide

    Learn how to use Showroom to manage your proposals and sign agreements. 

    Click here

    ID Verification factsheet

    Information about how to best manage fraud risk and comply with the required customer ID checks

    Click here

    Complaints guide

    Top tips for minimising and managing customer complaints.

    Click here

    Vulnerable customers guide

    Understand the vulnerabilities you may encounter when dealing with customers how to meet their needs.

    Click here