Guides and resources
Compliance and regulation guides
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Dealer and Broker Guide
Learn how to use the FCA handbook and understand your obligations as one of our dealer partners.
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Understanding Reg Data
You can find more information about the requirements on the FCA's website.
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Guide to Financial Promotions Online
Understand the regulations and requirements when creating your own financial promotions online.
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Specialist Automotive Finance
Specialist Automotive Finance (SAF) provides knowledge-based motor finance learning to boost professionalism and increase consumer confidence in motor finance.
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Commission Disclosure Factsheet
For more information on your responsibilities as a Credit Broker, including some example wording you might want to incorporate into your own disclosure documents.
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Consumer Duty board reporting
Motor dealerships must produce an annual governing body report for the FCA, detailing customer outcomes, how they're monitored and any resulting actions to demonstrate compliance with Consumer Duty obligations.
General guides and factsheets
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Fraudulent guide
This guide will assist with identifying and preventing fraud in digital documents.
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Fraudulent Driving Licence factsheet
This factsheet will assist you with identifying fraudulent licenses and the features of genuine ones.
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Showroom user guide
Learn how to use Showroom to manage your proposals and sign agreements.
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ID Verification factsheet
Information about how to best manage fraud risk and comply with the required customer ID checks
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Complaints guide
Top tips for minimising and managing customer complaints.
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Vulnerable customers guide
Understand the vulnerabilities you may encounter when dealing with customers how to meet their needs.