Important update
    Vehicle finance commission complaints

    On 3 December 2025, the Financial Conduct Authority extended their deadline on the pause for responding to complaints around motor finance commissions. The pause will now be in place until 31 May 2026. You can find the latest information on our website here:

    Latest information

    Compliance and regulation guides

    • Dealer and Broker Guide

      Learn how to use the FCA handbook and understand your obligations as one of our dealer partners.

      Click here
    • Understanding Reg Data

      An overview of RegData reporting requirements.

      Click here
    • Guide to Financial Promotions Online

      Understand the regulations and requirements when creating your own financial promotions online.

      Click here
    • Specialist Automotive Finance

      Specialist Automotive Finance (SAF) provides knowledge-based motor finance learning to boost professionalism and increase consumer confidence in motor finance.

      Click here

    General guides

    • Fraudulent guide

      This guide will assist with identifying and preventing fraud in digital documents.

      Click here
    • Fraudulent Driving Licence factsheet

      This factsheet will assist you with identifying fraudulent licenses and the features of genuine ones.

      Click here
    • Showroom user guide

      Learn how to use Showroom to manage your proposals and sign agreements. 

      Click here
    • ID Verification factsheet

      Information about how to best manage fraud risk and comply with the required customer ID checks

      Click here
    • Complaints guide

      Top tips for minimising and managing customer complaints.

      Click here
    • Vulnerable customers guide

      Understand the vulnerabilities you may encounter when dealing with customers how to meet their needs.

      Click here