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Important update

ROI customers

Information for customers in the Republic of Ireland

Existing vehicle finance agreements with Close Brothers Motor Finance

If you took out an agreement with us before 30 June 2022, and you’d like to discuss your agreement, you’ll need to contact Finance Ireland Credit Solutions.

 

They can be contacted on +353 (0) 1 639 1333.

 


 

Motor finance agreements with Bluestone Motor Finance

On the 31 October 2023, Close Brothers Limited acquired Bluestone Motor Finance (Ireland) DAC. 

 

Bluestone Motor Finance this will now be under Close Brothers Motor Finance, if you have an existing agreement with Bluestone Motor Finance, your payments, interest rate and product terms and conditions remain the same. Bluestone Motor Finance agreement numbers start with a number 4, up to number 13, depending on when your agreement was taken out. For more information, please visit their website here.

 

 

 

Complaints


We take all complaints seriously. If you took out an agreement with us before 30 June 2022 and you are unhappy with the service you have received, please contact us and we will either be able to help resolve the issue for you or refer it on to our complaints department on your behalf.


Please call us on +353 (0) 1 639 1333. Our experienced team is on hand from Monday to Friday, 9:00am to 5:00pm.
 

For more information on how we handle complaints please  click here

 

Financial difficulties information and advice

We understand that from time to time some of our customers may face financial difficulties which could affect their ability to re-pay their credit agreement. We have procedures in place for dealing with customers in financial difficulties. The objective of the procedures is to assist customers to resolve their financial difficulties. We have prepared a standard information booklet for customers which provides more detail and guidance on the procedures. You can download a coy of the booklet Here

 

We recommend that you read all the information contained in this booklet and contact us as soon as possible if you are, or feel you may shortly be, facing financial difficulties. We have a designated team for dealing with customers in financial difficulties.

 

Terms of Business

To view our terms of business please click here 

Privacy Policy

To view our privacy policy please click here 

Tariff of charges for customers

We want to make sure you're aware of any additional costs that may be incurred during the life of your agreement with us. To view our Tariff of charges document please click here

Frequently Asked Questions

Frequently Asked Questions about Close Brothers Motor Finance and how we’ll manage your agreement. 

We have included some frequently asked questions below.

    The Central Credit Register (CCR)

    The Central Credit Register (CCR) is a database of personal and credit information to be created by means of a national mandatory credit reporting system being established by the Central Bank of Ireland (CBI) in line with the Credit Reporting Act 2013. For more information click here

    What will the Central Credit Register do?

    • The information collected will help lenders, consumers and the CBI in its role of safeguarding stability and protecting consumers.

     

    • Lenders will be able to use the information to get a more detailed picture of a consumer’s credit history, which will help them to make decisions about finance applications.

     

    • Consumers will have the opportunity to see what credit information lenders hold about them.

    Contact the team

    It’s important that you contact us if your financial circumstances change. The sooner we are informed, the quicker we can begin to help.

    If you took out an agreement with us before 30 June 2022,