Important update

ROI customers

Information for customers in the Republic of Ireland

Existing vehicle finance agreements with Close Brothers Motor Finance

If you took out an agreement with us before 30 June 2022, and you’d like to discuss your agreement, you’ll need to contact Finance Ireland Credit Solutions.


They can be contacted on +353 (0) 1 639 1333.



Motor finance agreements with Bluestone Motor Finance

On the 31 October 2023, Close Brothers Limited acquired Bluestone Motor Finance (Ireland) DAC. 


If you have an existing agreement with Bluestone Motor Finance, your payments, interest rate, product terms and conditions and contact details all remain the same. Bluestone Motor Finance agreement numbers start with a number 4, up to number 13, depending on when your agreement was taken out. For more information, please visit their website here.


Becoming a dealer partner of Bluestone Motor Finance

If you’re a dealer looking to offer motor finance to your customers, visit the Bluestone Motor Finance website to find out more by clicking here 




We take all complaints seriously. If you are unhappy with the service you have received, please contact us and we will either be able to help resolve the issue for you or refer it on to our complaints department on your behalf.

Please call us on +353 (0) 1 639 1333. Our experienced team is on hand from Monday to Friday, 9:00am to 5:00pm.

For more information on how we handle complaints please  click here


Financial difficulties information and advice

We understand that from time to time some of our customers may face financial difficulties which could affect their ability to re-pay their credit agreement. We have procedures in place for dealing with customers in financial difficulties. The objective of the procedures is to assist customers to resolve their financial difficulties. We have prepared a standard information booklet for customers which provides more detail and guidance on the procedures. You can download a coy of the booklet Here


We recommend that you read all the information contained in this booklet and contact us as soon as possible if you are, or feel you may shortly be, facing financial difficulties. We have a designated team for dealing with customers in financial difficulties.


Terms of Business

To view our terms of business please click here 

Privacy Policy

To view our privacy policy please click here 

Tariff of charges for customers

We want to make sure you're aware of any additional costs that may be incurred during the life of your agreement with us. To view our Tariff of charges document please click here

Frequently Asked Questions

Frequently Asked Questions about Close Brothers Motor Finance and how we’ll manage your agreement. 

We have included some frequently asked questions below.

      Why is CBL transferring my account to CBD?

      We’ve made these changes following enactment of the Consumer Protection (Regulation of Retail Credit and Credit Servicing Firms) Act 2022. The 2022 Act amends the Central Bank Act 1997 and expands the scope of the regulatory regime applicable to certain types of credit, hire purchase and consumer-hire agreements, which includes certain Close Brothers Motor Finance Hire Purchase and Lease agreements. 

      Will all of my agreements be transferred to CBD?

      Yes, the transfer will include all existing vehicle finance agreements which you have with CBL.  

      Will this change impact the level of service I receive?

      The transfer of your agreements to CBD will not impact the level of service that you currently receive. 

      Will this change how my agreement is reported to the Central Credit Register?

      Upon transfer of your agreement to CBD, your credit record will be reported under CBD as credit information provider instead of CBL. Otherwise, your agreement status will continue to be reported to the Central Credit Register in the same manner as it is today.

      As an SME, will I still receive my annual statement, and have the opportunity for an annual review?

      Yes, CBD will continue to provide the annual statement and opportunity for annual review.


      Where can I find information about how you’ll process my data?

      For information about how we’ll process your data, or about your rights over your personal data, please see our Privacy Policy, which can be found here.

      I’m a customer of KBC or Ulster Bank, what do I need to do?

      If you’re an account holder with KBC or Ulster Bank, they may have contacted you to advise your account will be closing. They should’ve also advised you what you will need to do to if you’re moving your banking arrangements to another provider


      If you have or think you may have any difficulties in switching, or have any concerns, you should contact KBC or Ulster Bank directly who should support you in making alternative banking arrangements.

      Where can I go for help or support with moving my account?

      KBC customers can telephone 1800 93 92 44.  KBC customers who may need additional help, or who need information in a different format due to a disability, health condition, or because their circumstances have changed, can telephone 1800 804 472. KBC branches remain open, and you can visit them for assistance.

      Ulster Bank customers can telephone 0818 210 260. Ulster Bank customers who may need additional help or who need information in a different format due to a disability, health condition, or because their circumstances have changed can telephone 1800 656 001. Ulster Bank branches remain open, and you can visit them for assistance.


      Both the Competition & Consumer Protection Commission (CCPC) and the Citizens Information Board are independent bodies who provide information to Irish citizens and consumers on their rights and entitlements. They have helpful and practical information on their websites about switching and practical advice about what to do.


      CCPC Website:  Click here 

      Citizen Information: Click here 


      What is the Bank Account Switching Process?

      For more information on the bank account switching process, please visit the CCPC website: Click here 

        The Central Credit Register (CCR)

        The Central Credit Register (CCR) is a database of personal and credit information to be created by means of a national mandatory credit reporting system being established by the Central Bank of Ireland (CBI) in line with the Credit Reporting Act 2013. For more information click here

        What will the Central Credit Register do?

        • The information collected will help lenders, consumers and the CBI in its role of safeguarding stability and protecting consumers.


        • Lenders will be able to use the information to get a more detailed picture of a consumer’s credit history, which will help them to make decisions about finance applications.


        • Consumers will have the opportunity to see what credit information lenders hold about them.

        Contact the team

        It’s important that you contact us if your financial circumstances change. The sooner we are informed, the quicker we can begin to help.