ROI customers

Information and advice for partners and customers in the Republic of Ireland

Contact information

We use First Auto Finance Ireland Ltd as our exclusive agent for motor finance in the Republic of Ireland. If you can’t find the information you need on this page, please contact First Auto Finance with your specific enquiry.

 


 

Applications for New Motor Finance

From 1 July 2022 and until further notice, we will not be offering point of sale finance to new customers in the Republic of Ireland. We remain committed to the Irish market and servicing all existing customer agreements. We’re currently considering our long-term options in the Republic of Ireland.  

 

 

Complaints


We take all complaints seriously. If you are unhappy with the service you have received, please contact us and we will either be able to help resolve the issue for you or refer it on to our complaints department on your behalf.


Please call us on +353 (0) 1 647 0240. Our experienced team is on hand from Monday to Friday, 9:00am to 5:00pm.


For more information on how we handle complaints, click here. 
 

 

 

Frequently Asked Questions

Frequently Asked Questions about Close Brothers Motor Finance and how we’ll manage your agreement. 

We have included some frequently asked questions below.

      The Central Credit Register (CCR)

      The Central Credit Register (CCR) is a database of personal and credit information to be created by means of a national mandatory credit reporting system being established by the Central Bank of Ireland (CBI) in line with the Credit Reporting Act 2013. For more information click here

      What will the Central Credit Register do?

      • The information collected will help lenders, consumers and the CBI in its role of safeguarding stability and protecting consumers.

       

      • Lenders will be able to use the information to get a more detailed picture of a consumer’s credit history, which will help them to make decisions about finance applications.

       

      • Consumers will have the opportunity to see what credit information lenders hold about them.

        Why is CBL transferring my account to CBD?

        We’ve made these changes following enactment of the Consumer Protection (Regulation of Retail Credit and Credit Servicing Firms) Act 2022. The 2022 Act amends the Central Bank Act 1997 and expands the scope of the regulatory regime applicable to certain types of credit, hire purchase and consumer-hire agreements, which includes certain Close Brothers Motor Finance Hire Purchase and Lease agreements. 

        Will all of my agreements be transferred to CBD?

        Yes, the transfer will include all existing vehicle finance agreements which you have with CBL.  

        Will this change impact the level of service I receive?

        The transfer of your agreements to CBD will not impact the level of service that you currently receive. 

        Will this change how my agreement is reported to the Central Credit Register?

        Upon transfer of your agreement to CBD, your credit record will be reported under CBD as credit information provider instead of CBL. Otherwise, your agreement status will continue to be reported to the Central Credit Register in the same manner as it is today.

        As an SME, will I still receive my annual statement, and have the opportunity for an annual review?

        Yes, CBD will continue to provide the annual statement and opportunity for annual review.

         

        Where can I find information about how you’ll process my data?

        For information about how we’ll process your data, or about your rights over your personal data, please see our Privacy Policy, which can be found here.

        Financial difficulties information and advice

        We understand that from time to time some of our customers may face financial difficulties which could affect their ability to re-pay their credit agreement. We have procedures in place for dealing with customers in financial difficulties. The objective of the procedures is to assist customers to resolve their financial difficulties. We have prepared a standard information booklet for customers which provides more detail and guidance on the procedures. You can download a coy of the booklet Here

         

        We recommend that you read all the information contained in this booklet and contact us as soon as possible if you are, or feel you may shortly be, facing financial difficulties. We have a designated team for dealing with customers in financial difficulties.

         

        Contact the team

        It’s important that you contact us if your financial circumstances change. The sooner we are informed, the quicker we can begin to help.