Vehicle finance discretionary commission complaints
The Financial Conduct Authority says some customers may have been charged too much on their vehicle finance before 2021.
Get support with commission complaintsNew customers
If you’re based in the Republic of Ireland and looking for car or van finance, visit our Close Brothers Motor Finance Ireland website here.
Existing customers
If you took out finance directly with us before 30 June 2022
Your agreement number starts with: 00-******
On 30 June 2022 we ended our partnership with First Auto Finance Ireland Limited. However, their sister company Finance Ireland Credit Solutions DAC now service some of our customers to ensure a consistent experience.
If you’d like to discuss your agreement, contact Finance Ireland Credit Solutions DAC.
Telephone: 01 639 1333
Useful information for customers who took out finance with us before 30 June 2022
- Complaints handling policy
- Financial difficulties booklet for SME customers
- Terms of business
- Privacy policy
- Fees and charges
If you originally took out finance with Bluestone Motor Finance or took out finance directly with us after April 2024
Your agreement number will end: ******* 1001
On 31 October 2023, Close Brothers Limited acquired Bluestone Motor Finance (Ireland) DAC. Close Brothers Finance DAC, trading as Close Brothers Motor Finance, now services all previous Bluestone Motor Finance agreements.
If you’d like to discuss your agreement, you’ll need to contact our team in Ireland.
Telephone: 01 644 8900
Useful information from Close Brothers Motor Finance Ireland
- Complaints charter
- Financial difficulties booklet for SME customers
- Terms of business
- Privacy policy
- Fees and charges
Frequently asked questions
How do I know which business to contact?
If you took out an agreement with us before 30 June 2022, you’ll need to contact Finance Ireland Credit Solutions DAC. You can check your agreement number (referenced in any of our communications with you) to make sure – it will start with the numbers ’00-‘. Finance Ireland Credit Solutions DAC can be contacted on 01 639 1333.
If you took out an agreement after 30 June 2022, either with Bluestone Motor Finance or Close Brothers Motor Finance, contact our team based in Ireland. You can check your agreement number (referenced in any of our communications with you) to make sure – it will end with the numbers ’1001‘. Call us on 01 644 8900 or email us at customerservice.ie@closebrothers.com
Close Brothers DAC (being an Irish registered designated activity company having registration number 706530) trading as Close Brothers Commercial Finance, Close Brothers Asset Finance, Close Brothers Motor Finance and Braemar Finance and is regulated by the Central Bank of Ireland. Registered address: Swift Square, Building 1 Santry Demesne, Northwood, Dublin 9, D09 A0E4, Ireland. Directors: Andrew Curtin, Tom Ginty (UK), Seán Kemple and Ciaran McAreavey (UK).