We use Finance Ireland Credit Solutions as our exclusive agent for vehicle finance in the Republic of Ireland. If you can’t find the information you need on this page, please contact Finance Ireland Credit Solutions with your specific enquiry.
See bottom of the page for contact details.
Applications for New Motor Finance
From 1 July 2022 and until further notice, we will not be offering point of sale finance to new customers in the Republic of Ireland. We remain committed to the Irish market and servicing all existing customer agreements. We’re currently considering our long-term options in the Republic of Ireland.
We take all complaints seriously. If you are unhappy with the service you have received, please contact us and we will either be able to help resolve the issue for you or refer it on to our complaints department on your behalf.
Please call us on +353 (0) 1 639 1333. Our experienced team is on hand from Monday to Friday, 9:00am to 5:00pm.
For more information on how we handle complaints please click here
Financial difficulties information and advice
We understand that from time to time some of our customers may face financial difficulties which could affect their ability to re-pay their credit agreement. We have procedures in place for dealing with customers in financial difficulties. The objective of the procedures is to assist customers to resolve their financial difficulties. We have prepared a standard information booklet for customers which provides more detail and guidance on the procedures. You can download a coy of the booklet Here
We recommend that you read all the information contained in this booklet and contact us as soon as possible if you are, or feel you may shortly be, facing financial difficulties. We have a designated team for dealing with customers in financial difficulties.
Terms of Business
To view our terms of business please click here
Tariff of charges for customers
We want to make sure you're aware of any additional costs that may be incurred during the life of your agreement with us. To view our Tariff of charges document please click here
Frequently Asked Questions
Frequently Asked Questions about Close Brothers Motor Finance and how we’ll manage your agreement.
We have included some frequently asked questions below.
We’ve made these changes following enactment of the Consumer Protection (Regulation of Retail Credit and Credit Servicing Firms) Act 2022. The 2022 Act amends the Central Bank Act 1997 and expands the scope of the regulatory regime applicable to certain types of credit, hire purchase and consumer-hire agreements, which includes certain Close Brothers Motor Finance Hire Purchase and Lease agreements.
Yes, the transfer will include all existing vehicle finance agreements which you have with CBL.
The transfer of your agreements to CBD will not impact the level of service that you currently receive.
Upon transfer of your agreement to CBD, your credit record will be reported under CBD as credit information provider instead of CBL. Otherwise, your agreement status will continue to be reported to the Central Credit Register in the same manner as it is today.
Yes, CBD will continue to provide the annual statement and opportunity for annual review.
If you’re an account holder with KBC or Ulster Bank, they may have contacted you to advise your account will be closing. They should’ve also advised you what you will need to do to if you’re moving your banking arrangements to another provider
If you have or think you may have any difficulties in switching, or have any concerns, you should contact KBC or Ulster Bank directly who should support you in making alternative banking arrangements.
KBC customers can telephone 1800 93 92 44. KBC customers who may need additional help, or who need information in a different format due to a disability, health condition, or because their circumstances have changed, can telephone 1800 804 472. KBC branches remain open, and you can visit them for assistance.
Ulster Bank customers can telephone 0818 210 260. Ulster Bank customers who may need additional help or who need information in a different format due to a disability, health condition, or because their circumstances have changed can telephone 1800 656 001. Ulster Bank branches remain open, and you can visit them for assistance.
Both the Competition & Consumer Protection Commission (CCPC) and the Citizens Information Board are independent bodies who provide information to Irish citizens and consumers on their rights and entitlements. They have helpful and practical information on their websites about switching and practical advice about what to do.
CCPC Website: Click here
Citizen Information: Click here
For more information on the bank account switching process, please visit the CCPC website: Click here
The Central Credit Register (CCR) is a database of personal and credit information to be created by means of a national mandatory credit reporting system being established by the Central Bank of Ireland (CBI) in line with the Credit Reporting Act 2013. For more information click here
- The information collected will help lenders, consumers and the CBI in its role of safeguarding stability and protecting consumers.
- Lenders will be able to use the information to get a more detailed picture of a consumer’s credit history, which will help them to make decisions about finance applications.
- Consumers will have the opportunity to see what credit information lenders hold about them.
Contact the team
It’s important that you contact us if your financial circumstances change. The sooner we are informed, the quicker we can begin to help.