Vehicle finance discretionary commission complaints
The Financial Conduct Authority says some customers may have been charged too much on their vehicle finance before 2021.
Get support with commission complaintsInformation and advice when buying a vehicle
If you're considering taking out vehicle finance, we have a range of useful tools, information, and advice to help you get on the road.
Considering finance
FLA’s vehicle finance guide
The Finance and Leasing Association's (FLA's) guide to financing your vehicle.
FLA lending code
This code sets out standards of good practice for the finance industry and gives you more rights than those set out by law.
My credit score
Check your Experian credit report online with Credit Expert.
Choosing your vehicle
Search for a vehicle
Visit Auto Trader for new and used cars, motorcycles, and vans online.
Get expert vehicle reviews
Visit the What Car? website for over 1550 reviews.
Calculate vehicle tax costs
Use this online tool to find the tax rate for all vehicle types.
Fuel consumption comparison
Find out the fuel consumption, CO2, and other emissions, by make and model.
View safety performance
Visit Euro NCAP to find out the safety performance of your future car.
Financial difficulties
We understand that our customers may sometimes face financial difficulties which could affect their ability to make their repayments. If you find yourself in this position, please contact us as soon as possible. We’re on hand to help and we’ll work with you to find a solution.
Excess mileage
Some of our agreements include terms about how many miles you can drive each year, and charges if you drive more miles than we agreed. Read more about what this means for your vehicle finance agreement here.
Understanding formal documents
If you’ve been sent a legal notice, you may see technical terms that are unfamiliar to you. Our glossary describes some of the terms we commonly use in our legal notices, to help you understand your situation.
Fair wear and tear standards
If you have a PCP agreement, at the end of your agreement you have an option to return the vehicle or motorcycle to us. If you decide to do this, we’ll ask a third party company to inspect and collect it on our behalf. For more information on what the inspect and collect company looks for and what we class as fair wear and tear, click below to download our guides.
Good customer outcomes
As a responsible lender we can demonstrate that we act to deliver good outcomes for customers in accordance with the FCA’s Consumer Duty regulation. This is relevant across all areas of our business, but specifically in the governance of our products and services, their price and value, consumer understanding and consumer support. We're also a member of the Finance and Leasing Association (FLA) and follow the FLA Lending Code. This code sets out standards of good practice for the finance industry and gives you reassurance that you’re dealing with a reputable organisation.