Close Brothers Motor Finance | Help and Support

How can we help you?

Vehicle finance commission complaints

The Financial Conduct Authority say some customers may not have been properly informed about commission payments on their vehicle finance.

Get support with commission complaints

Pay off your vehicle finance
Get your early settlement amount and explore your next options.
Get a new vehicle finance offer
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Get a new vehicle finance offer

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Found a vehicle or still looking – either way works

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Update your details
Make updates to your name, address or contact information.
Money worries
Get support if you've missed a repayment or you're worried you can't pay.
Change your payment details
Request to change your payment date or your bank details.
Change your payment details

Payment date

You can change your payment date online if:
- Your account is up to date
- Your payment date is more than three working days in the future.
- A new Direct Debit is set up for at least eight working days first
- The new date is within one month of your current payment date

If not, you may need to contact us.

Bank details

You can call us on 0333 321 6060. We’re available 9am to 5pm, Monday to Friday, excluding UK bank holidays.

Change payment date
Discuss vehicle insurance
Manage or get support for your vehicle insurance.

Complaints

If you feel let down, we’d like to know so we can try to put things right.

How to complain
What to do when there's something wrong with your vehicle

If your vehicle’s faulty, or you feel that you’ve been misled by the dealer, we’re here to help.

Get support with a faulty vehicle