Important update
    Vehicle finance commission complaints

    On 3 December 2025, the Financial Conduct Authority extended their deadline on the pause for responding to complaints around motor finance commissions. The pause will now be in place until 31 May 2026. You can find the latest information on our website here:

    Latest information

    A partnership to count on

    We’re passionate about our partnerships, delivering an expert service, through an enhanced finance product offering, flexible underwriting and face-to-face support.

    We provide personalised insights and training to help you sell more vehicles, to more customers, more often.

    We work hard to understand your business, with specialist underwriters, expert partner support and dedicated account managers on hand, whether it’s advice on the best stock to diversify your forecourt, or how to keep up to date with compliance and regulation. We’re the partner you need by your side, now and in the future.

    Your dedicated account manager

    You’ll have your own account manager who is focused on helping your business grow. Through regular face-to-face visits, they’ll provide guidance and support to achieve your business goals.

    Seven-day expert partner support

    Turn to your support teams for day-to-day questions and advice, anything from customer applications, all the way to pay-outs.

    Speedy payouts

    We pay out advances four times a day; 10am, 12pm, 2pm and 4pm.

    Majority of decisions in under two minutes

    We help shape the right finance solution and support you and your customers every step of the way, with two ways of reviewing your customer proposals:

    • Straightforward cases are processed automatically, with instant decisions
    • Our specialist underwriters review complex proposals and respond within 20 minutes

    Our flexible underwriting approach allows us to look at each customer individually and shape the deal.

    Right person, first time

     

    We have an expert support team working hard to strengthen our partnership, with specialist underwriters for all asset types. They strive to achieve quick turnarounds, and provide you with the most helpful answer.

     

    We’re introducing new mailboxes and telephone numbers, to help you get to the right person first time:

     

     

      Call us

       

      MondayFriday: 9am - 6pm 

      Saturday: 9am - 5pm

      Sunday: 10am - 4pm

       

      Call us on: 0333 321 6086

      Underwriting

       

      For any questions about your customer's application, please email underwriting.close@closebrothers.com.
       


       

      Payout


      For support with setting up the finance, or questions after the customer has signed, please email payout.close@closebrothers.com.
       

      Our partnership approach

      Your goals are our goals, and through our partnership we'll help your dealership grow. With finance solutions, stock funding, compliance support and tailored insight, we're a partner you can rely on to capitalise on the opportunities ahead.

      • Attract more customers with a range of vehicle finance products

        Find out more
      • Unlock market data and insights to support your decision making

        Find out more
      • Stock or spruce up your forecourt without using your own funds

        Find out more
      • Understand how to stay compliant with regulation through our expert support

        Find out more

      Want to sell more vehicles and grow your business?

      Become a dealer partner today