Important update
    Vehicle finance commission complaints

    On 3 December 2025, the Financial Conduct Authority extended their deadline on the pause for responding to complaints around motor finance commissions. The pause will now be in place until 31 May 2026. You can find the latest information on our website here:

    Latest information

    Meet our broker team

    • Steven Williams

      Head of Broker

      Manages our national broker accounts, and oversees the broker team.

      Contact details

    • Ross Pinder

      Senior Broker Relationship Manger

      Manages the Southern Broker portfolio.

      Contact details

    • Tom Lewis

      Broker Relationship Manager

      Manages the Northern Broker portfolio.

      Contact details

    • Tina Oakley

      Partrner Relationship Executive Team Leader

      Manages the broker teams day-to-day activities and supports key broker accounts.

      Contact details

    • Samantha Chapman

      Partner Relationship Executive

      Based in our Spinner head office supporting the broker portfolio.

      Contact details

    • Lewis Turner

      Partner Relationship Executive

      Based in our Spinner head office supporting the broker portfolio.

      Contact details

    • Sinead Millar

      Partner Relationship Executive

      Based in our Spinner head office supporting the broker portfolio.

      Contact details

    • Chloe Mitchell

      Partner Relationship Executive

      Based in our Spinner head office supporting the broker portfolio.

      Contact details

      Main contact

      Give us a call on:

      0333 3216087

       

      Open seven days a week

      Monday to Friday 9:00am - 6:00pm. 

      Saturday 9:00am - 5:00pm. 

      Sunday 10:00am - 4:00pm

      Payouts

      For payouts please email us on:

      brokerpayout@closebrothers.com

       

      Open seven days a week

      Monday to Friday 9:00am - 6:00pm. 

      Saturday 9:00am - 5:00pm. 

      Sunday 10:00am - 4:00pm

      Underwriting

      For underwriting please email us on:

      brokerunderwriting@closebrothers.com

       

      Open seven days a week

      Monday to Friday 9:00am - 6:00pm. 

      Saturday 9:00am - 5:00pm. 

      Sunday 10:00am - 4:00pm

      Every year, we help over 100,000 UK customers pay monthly for their vehicle.

      We’re proud of the service we provide to each and every customer. Don’t just take our word for it, check out our industry recognition for the way we help our customers and our dealer partners.

      Car Dealer 2024 award logo
      Lending confidence