Vehicle finance commission complaints
The Financial Conduct Authority has published their consultation paper on the proposed motor finance compensation scheme. You can find the latest information on our website here:
Latest informationMy customer has declined to sign, what do I do next?
If your customer has declined to sign, you should call the customer to understand why. This may be due to them changing their mind about their purchase, or their information may have been incorrect on the proposal.
Related questions
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My customer's nominated witness hasn't received their email to sign their documents, what should I do? -
What if there are two joint owners of the vehicle? -
What if my customer fails the validation process? -
What's the difference between signing away from the dealership and a distance sale? -
I've been informed by the customer that they've failed the authentication process