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Important update
    Vehicle finance commission complaints

    On 3 December 2025, the Financial Conduct Authority extended their deadline on the pause for responding to complaints around motor finance commissions. The pause will now be in place until 31 May 2026. You can find the latest information on our website here:

    Latest information

    My customer has declined to sign, what do I do next?

    If your customer has declined to sign, you should call the customer to understand why. This may be due to them changing their mind about their purchase, or their information may have been incorrect on the proposal.

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