Vehicle finance commission complaints
The Financial Conduct Authority has published their consultation paper on the proposed motor finance compensation scheme. You can find the latest information on our website here:
Latest informationMy customer's nominated witness hasn't received their email to sign their documents, what should I do?
If the witness doesn't receive their email asking them to input their information, they must contact the customer to get the information corrected. You must then contact your Partner Hub to ask for the changes to be made and the email will be resent to the witness.
Related questions
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What if there are two joint owners of the vehicle? -
What if my customer fails the validation process? -
What's the difference between signing away from the dealership and a distance sale? -
I've been informed by the customer that they've failed the authentication process -
My customer has declined to sign, what do I do next?