Important update
    Vehicle finance commission complaints

    On 3 December 2025, the Financial Conduct Authority extended their deadline on the pause for responding to complaints around motor finance commissions. The pause will now be in place until 31 May 2026. You can find the latest information on our website here:

    Latest information

    My customer's nominated witness hasn't received their email to sign their documents, what should I do?

    If the witness doesn't receive their email asking them to input their information, they must contact the customer to get the information corrected. You must then contact your Partner Hub to ask for the changes to be made and the email will be resent to the witness.

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