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Important update
    Vehicle finance commission complaints

    On 1 May 2026 the Financial Conduct Authority confirmed their compensation scheme had been legally challenged. This means communication and potential compensation has been delayed. For an update on what this means for your complaint, see our dedicated commission complaints page.

    Our commissions information

    I've been informed by the customer that they've failed the authentication process

    When prompted to input the code, as per the authentication process, they will have three attempts to input their code correctly. After the third attempt, the customer will be locked out of the agreement and you’ll need to contact your Partner Hub to ask for the agreement to be resent.

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