What if my customer doesn't receive their email?
Your customer will need to let you know that they haven’t received the email. If the email address needs changing, you’ll need to contact your Partner Hub to ask for this to be updated, then the documents will be re-sent. Alternatively, the customer can choose to wet sign their agreement.
Related questions
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My customer's nominated witness hasn't received their email to sign their documents, what should I do? -
What if there are two joint owners of the vehicle? -
What if my customer fails the validation process? -
What's the difference between signing away from the dealership and a distance sale? -
I've been informed by the customer that they've failed the authentication process