Vehicle finance commission complaints
The Financial Conduct Authority has published their consultation paper on the proposed motor finance compensation scheme. You can find the latest information on our website here:
Latest informationWhat if some of the information on the proposal is incorrect?
If you, or a customer, enters incorrect information, you must contact your Partner Hub to ask for the information to be updated. It’s really important that the customer’s email address and mobile phone number are captured accurately, otherwise they will not be able to sign their agreement.
Related questions
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My customer's nominated witness hasn't received their email to sign their documents, what should I do? -
What if there are two joint owners of the vehicle? -
What if my customer fails the validation process? -
What's the difference between signing away from the dealership and a distance sale? -
I've been informed by the customer that they've failed the authentication process