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Important update
    Vehicle finance commission complaints

    On 1 May 2026 the Financial Conduct Authority confirmed their compensation scheme had been legally challenged. This means communication and potential compensation has been delayed. For an update on what this means for your complaint, see our dedicated commission complaints page.

    Our commissions information

    My customer cannot provide me with their mobile number or email address, what should I do?

    The option to sign electronically won’t be made available if the mobile number or email is absent. In any instances like this, use the wet sign process with the customer.

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