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Important update
    Motor finance commissions arrangements

    The Supreme Court has handed down its judgment in relation to the appeal regarding the motor finance commissions arrangements. Close Brothers is considering the judgment – any updates will be made available on our website. We continue to operate as normal and understand the importance of keeping our customers informed.

    I’ve had a customer complaint, how will this affect my FCA license?

    It’s important that you manage all customer complaints consistently and in a transparent manner. Your Account Manager will be able to support you and share useful information to ensure the complaint is managed in an appropriate way.

     

    You can find more information about how the FCA expects you to manage complaints and treat customers fairly in our Dealer and Broker Conduct guide, which you can find here.

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