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Important update
    Vehicle finance commission complaints

    On 1 May 2026 the Financial Conduct Authority confirmed their compensation scheme had been legally challenged. This means communication and potential compensation has been delayed. For an update on what this means for your complaint, see our dedicated commission complaints page.

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    I’ve had a customer complaint, how will this affect my FCA license?

    It’s important that you manage all customer complaints consistently and in a transparent manner. Your Account Manager will be able to support you and share useful information to ensure the complaint is managed in an appropriate way.

     

    You can find more information about how the FCA expects you to manage complaints and treat customers fairly in our Dealer and Broker Conduct guide, which you can find here.

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