Vehicle finance commission complaints
The Financial Conduct Authority has published their consultation paper on the proposed motor finance compensation scheme. You can find the latest information on our website here:
Latest informationIt’s important that you have a robust complaint handling process in place. Your Account Manager will be able to share more information on the way you can build a robust process, the things you need to consider and how you can monitor its success. We also have useful information in our Dealer and Broker Conduct Guide, which you can find here: https://www.closemotorfinance.co.uk/dealer/resources-and-support