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Important update
    Motor finance commissions arrangements

    The Supreme Court has handed down its judgment in relation to the appeal regarding the motor finance commissions arrangements. Close Brothers is considering the judgment – any updates will be made available on our website. We continue to operate as normal and understand the importance of keeping our customers informed.

    How should I deal with a customer complaint?

    It’s important that you have a robust complaint handling process in place. Your Account Manager will be able to share more information on the way you can build a robust process, the things you need to consider and how you can monitor its success. We also have useful information in our Dealer and Broker Conduct Guide, which you can find here: https://www.closemotorfinance.co.uk/dealer/resources-and-support

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