Important update
    Service Update: Microsoft Global Outage

    We're currently experiencing disruption to our services due to a global Microsoft outage. We're currently unable to send or receive emails from customers or partners. We apologise for any inconvenience this may cause. We're working alongside Microsoft to restore our services as quickly as possible.

    How will missed payments affect my credit file?

    Missed payments and any agreed arrangements may impact your credit file and show on there for six years. They can have a varying impact on your Credit Rating and your subsequent ability to obtain credit.

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    If you took a Payment Pause with us, prior to 31 March 2021 due to temporary difficulties as a result of the Coronavirus pandemic, whilst your arrangement remains in place, your credit file won't be negatively impacted and any fees and charges accrued during this period will be removed.

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    To speak to any of the credit reference agencies, they can be contacted using the following details:

    www.equifax.co.uk or 0800 014 2955
    www.experian.co.uk or 0800 013 8888
    www.transunion.com or 0330 024 7574

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