Important update
    Vehicle finance commission complaints

    On 3 December 2025, the Financial Conduct Authority extended their deadline on the pause for responding to complaints around motor finance commissions. The pause will now be in place until 31 May 2026. You can find the latest information on our website here:

    Latest information

    I've missed a payment, what should I do?

    We recognize that falling behind with your payments can be worrying, but we're here to help. It’s important that you give us a call on 0333 321 6062 (select option one) to discuss the options available to you.

     

    The sooner you contact us, the better placed we’ll be to find the right support for you.

    Extended feedback