What options might be available to me?

If you're still able to make your monthly payments, we recommend that you do. However, if you find yourself in financial difficulty and are unable to make payments, you should contact us to find out what options are available to you.

The options available will vary depending upon your individual circumstances and the period over which you are likely to need help. Options include (but are not limited to), allowing arrears to be repaid over a longer period if reasonable, reduced payments for a short period of time, or other payment plans to help you get back on track with your finance repayments. You may have other rights under the terms of your agreement with us, which we can talk to you about once we better understand your circumstances.