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Important update
    Vehicle finance commission complaints

    On 3 December 2025, the Financial Conduct Authority extended their deadline on the pause for responding to complaints around motor finance commissions. The pause will now be in place until 31 May 2026. You can find the latest information on our website here:

    Latest information

    When did this change come into effect?

    This came into force in 2019 requiring Banks and finance providers, such as Close Brothers Motor Finance will require ID&V documents to be provided as part of all new credit applications for individuals. This will include PPSN (Personal Public Service Number) for individuals, which we are required to obtain under the Credit Reporting Act 2013.

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