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Important update
    Vehicle finance commission complaints

    On 1 May 2026 the Financial Conduct Authority confirmed their compensation scheme had been legally challenged. This means communication and potential compensation has been delayed. For an update on what this means for your complaint, see our dedicated commission complaints page.

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    When did this change come into effect?

    This came into force in 2019 requiring Banks and finance providers, such as Close Brothers Motor Finance will require ID&V documents to be provided as part of all new credit applications for individuals. This will include PPSN (Personal Public Service Number) for individuals, which we are required to obtain under the Credit Reporting Act 2013.

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