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Important update
    Vehicle finance commission complaints

    On 3 December 2025, the Financial Conduct Authority extended their deadline on the pause for responding to complaints around motor finance commissions. The pause will now be in place until 31 May 2026. You can find the latest information on our website here:

    Latest information

    How do I find my registration key?

    After you took out your vehicle finance, we sent you a welcome pack and a separate pack with information about registering for Close Online. Your registration key can be found in the second pack.
     

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