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Important update
    Vehicle finance commission complaints

    On 3 December 2025, the Financial Conduct Authority extended their deadline on the pause for responding to complaints around motor finance commissions. The pause will now be in place until 31 May 2026. You can find the latest information on our website here:

    Latest information

    How do I find my agreement number?

    You can find your agreement number on any documents that we’ve sent to you, it will look like this: 12-123456.

     

    If you can't find this, please call 0333 321 6060. We’re open 9am - 5pm, Monday to Friday (excluding UK bank holidays).

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