Important update
    Vehicle finance commission complaints

    On 3 December 2025, the Financial Conduct Authority extended their deadline on the pause for responding to complaints around motor finance commissions. The pause will now be in place until 31 May 2026. You can find the latest information on our website here:

    Latest information

    I’ve forgotten my login details for Close Online

    If you’ve forgotten your password, you can reset your password here. 

     

    If you’ve forgotten your email address, you’ll need to call us on 0333 321 6060 so we can update your details.

    Extended feedback