I’m getting an error when logging into my Close Online account

This error can happen if you’ve had a Close Online account for a previous finance agreement with us using the same email address. 

You have two options to fix this: 

• If you want to use the same email address, call us on 0333 321 6060 so we can set this up for you.
• If you’d like to use a new email address for your new finance agreement, you can register for a new Close Online account here. 

If you choose the second option you’ll need:

• Your agreement number. You can find this on any communication we’ve sent you. It looks like 12-123456.
• Your registration key. This was sent to you in your registration letter and it looks like 12345678. 

If you can’t find your key or it’s expired, you can ask for a new one by calling 0333 321 6060. Make sure you have your agreement number to hand when you call.

We’ll get it to you in the post within five working day