Important update
    Vehicle finance commission complaints

    On 3 December 2025, the Financial Conduct Authority extended their deadline on the pause for responding to complaints around motor finance commissions. The pause will now be in place until 31 May 2026. You can find the latest information on our website here:

    Latest information

    Considering finance

    FLA’s vehicle finance guide

    The Finance and Leasing Association's (FLA's) guide to financing your vehicle.

     

    Go to FLA’s guide

    FLA lending code

    This code sets out standards of good practice for the finance industry and gives you more rights than those set out by law.

    View the FLA lending code

    Choosing your vehicle

    Search for a vehicle

    Visit Auto Trader for new and used cars, motorcycles, and vans online.

    Go to Auto Trader

    Get expert vehicle reviews

    Visit the What Car? website for over 1550 reviews.

    Go to What Car

    Calculate vehicle tax costs

    Use this online tool to find the tax rate for all vehicle types.

    Go to Gov.uk

    Fuel consumption comparison

    Find out the fuel consumption, CO2, and other emissions, by make and model.

    Go to Gov.uk

    View safety performance

    Visit Euro NCAP to find out the safety performance of your future car.

    Go to Euro NCAP

    Financial difficulties

    We understand that our customers may sometimes face financial difficulties which could affect their ability to make their repayments. If you find yourself in this position, please contact us as soon as possible. We’re on hand to help and we’ll work with you to find a solution.

    Excess mileage

    If you have a Personal Contract Purchase (PCP) vehicle finance agreement with us, it will include terms about how far you can drive each year, and charges if you drive further than we agreed. Read more about what this means for your vehicle finance agreement here.

    Understanding formal documents

    If you’ve been sent a legal notice, you may see technical terms that are unfamiliar to you. Our glossary describes some of the terms we commonly use in our legal notices, to help you understand your situation.

    Fair wear and tear standards

    If you have a PCP agreement, at the end of your agreement you have an option to return the vehicle or motorcycle to us. If you decide to do this, we’ll ask a third party company to inspect and collect it on our behalf. For more information on what the inspect and collect company looks for and what we class as fair wear and tear, click below to download our guides.

    Treating customers fairly

    As a responsible lender we're committed to applying the FCA’s principle of Treating Customers Fairly in all areas of our business activities. We're also a member of the Finance and Leasing Association (FLA) and follow the FLA Lending Code. This code sets out standards of good practice for the finance industry and gives you reassurance that you’re dealing with a reputable organisation.