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Information and advice

If you're considering taking out vehicle finance, we have a range of useful tools, information and advice on responsible lending and motor finance.

Financial difficulties

Financial difficulties

We understand that from time to time some of our customers may face financial difficulties which could affect their ability to re-pay their agreement.

If you find yourself in this position, please contact us as soon as possible. Our professional staff are on hand to help and we’ll work with you to arrive at a solution.

Get in touch

Fair wear and tear standards

Fair wear and tear standards

One of the options available to you at the end of your personal contract purchase (PCP) agreement is to return the vehicle or motorcycle to us. If you decide to do this, we’ll ask a third party inspect and collect company to inspect it on our behalf.

For more information on what the inspect and collect company looks for in each area and what is defined as fair wear and tear, click below to download the relevant guides.
For cars and LCVs, click here
For motorcycles, click here

Customer and dealer in discussion on the forecourt

Treating customers fairly

As a responsible lender we're committed to applying the FCA’s principle of Treating Customers Fairly in all areas of our business activities.

We're also a member of the Finance and Leasing Association (FLA) and follow the FLA Lending Code. This code sets out standards of good practice for the finance industry and provides our customers with reassurance that they're dealing with a reputable organisation.

Read more about our commitment to our customers