Information and advice
If you are considering taking out vehicle finance, we have a range of useful tools, information and advice on responsible lending and motor finance.
Responsible lending
Useful tools to help you choose your next vehicle
Financial difficulties
We understand that from time to time some of our customers may face financial difficulties which could affect their ability to re-pay their loan.
If you find yourself in this position our professional staff are on hand to help. We’ll work with you to arrive at a solution.
Please call us on 0333 321 6060
Fair wear and tear standards
One of the options available to you at the end of your Personal Contract Purchase (PCP) agreement is to return the vehicle or motorcycle to us. If you decide to do this, we’ll ask a third party inspect and collect company to inspect it on our behalf.
For more information on what the inspect and collect company looks for in each area and what is defined as fair wear and tear click below to download the relevant guides.
For cars, click here
For motorcycles, click here
Treating customers fairly
As a responsible lender we are committed to applying the FCA’s principle of Treating Customers Fairly in all areas of our business activities.
We are also a member of the Finance and Leasing Association (FLA) and follow the FLA Lending Code. This code sets out standards of good practice for the finance industry and provides our customers with reassurance that they are dealing with a reputable organisation.