Important update
    Vehicle finance commission complaints

    On 1 May 2026 the Financial Conduct Authority confirmed their compensation scheme had been legally challenged. This means communication and potential compensation has been delayed. For an update on what this means for your complaint, see our dedicated commission complaints page.

    Our commissions information

    What customer documentation will I need to obtain and where do I send it?

    In most cases you won't need any.

     

    In some cases we may need various proofs, you will be made aware of what documents are required at the condition of acceptance. This is done on a case by case basis.

     

    Dealers are required to obtain proof of identify in face to face sales so you should obtain a copy of the driving license (photographic ID) and retain this for your records. This is a requirement of FCA.

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