Important update
    Vehicle finance commission complaints

    On 3 December 2025, the Financial Conduct Authority extended their deadline on the pause for responding to complaints around motor finance commissions. The pause will now be in place until 31 May 2026. You can find the latest information on our website here:

    Latest information

    What customer documentation will I need to obtain and where do I send it?

    In most cases you won't need any.

     

    In some cases we may need various proofs, you will be made aware of what documents are required at the condition of acceptance. This is done on a case by case basis.

     

    Dealers are required to obtain proof of identify in face to face sales so you should obtain a copy of the driving license (photographic ID) and retain this for your records. This is a requirement of FCA.

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