Important update
    Vehicle finance commission complaints

    On 3 December 2025, the Financial Conduct Authority extended their deadline on the pause for responding to complaints around motor finance commissions. The pause will now be in place until 31 May 2026. You can find the latest information on our website here:

    Latest information

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    If you find you’re unable to meet your monthly payments, please call our experienced and understanding team on 0333 321 6060. It’s important you get in touch as soon as possible. The earlier we know of any problems, the easier it will be to work with you to find a solution. We’re open from Monday to Friday 9:00am to 5:00pm.

     

    Free debt advice is also available from PayPlanStepChange or National Debtline; amongst others. 

     

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