Important update
    Vehicle finance commission complaints

    On 3 December 2025, the Financial Conduct Authority extended their deadline on the pause for responding to complaints around motor finance commissions. The pause will now be in place until 31 May 2026. You can find the latest information on our website here:

    Latest information

    What are my options to pay my vehicle finance?

    There are three main ways to make payment:  

     

    •    Direct Debit – where you give us permission to take automatic payments on or around a set date from your bank account. 
    •    Standing order – where you set up regular payments to us from your bank account. 
    •    Debit card – this might suit you better if you need more flexibility.  You can make your payment over the phone, through the IVR or online at https://www.closemotorfinance.co.uk/customers/help-centre/faqs/online-account

     

    You may be able to use other payment options. Call us to discuss on 0333 321 6062, Monday to Friday, between 8am and 8pm, or Saturday between 9am and 1.30pm. 

    As of 24 June 2025, we stopped accepting credit card payments.  However, for agreements that started before 24 June 2025 you may be able to use a credit card to make your balloon payment.

     

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