Important update
    Vehicle finance commission complaints

    On 3 December 2025, the Financial Conduct Authority extended their deadline on the pause for responding to complaints around motor finance commissions. The pause will now be in place until 31 May 2026. You can find the latest information on our website here:

    Latest information

    How can I write to you?

    You can email our customer services teams for support at: customer.enquiries@closebrothers.com 

     

    Alternatively, you can write to us at:

    Close Brothers Motor Finance, Roman House, 

    Roman Road, Doncaster, DN4 5EZ

     

    We’ll reply to you within 7 working days. If you need quicker assistance, call our customer service team

     

    When you write to us, you must include your:

    • Name
    • Vehicle registration
    • Finance agreement number (it’s written on most of the communication we’ve sent you and looks like 12-123456)
    • Phone number and any times to avoid contacting you
    • Email address or postal address for us to reply to you
    • Detail about how we can support you
    Extended feedback