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Important update
    Motor finance commissions arrangements

    The Supreme Court has handed down its judgment in relation to the appeal regarding the motor finance commissions arrangements. Close Brothers is considering the judgment – any updates will be made available on our website. We continue to operate as normal and understand the importance of keeping our customers informed.

    How can I email you?

    Vehicle finance discretionary commission complaints

    If you think you might have been affected by a Discretionary Commission Arrangement, and wish to make a complaint, the easiest way to do this is via our webform, here.

     

    If you’d rather email us, please send your full name, address, and date of birth, to: commission.complaints@closebrothers.com 

    General enquiries

    If you have a general enquiry or need support with your account, email: customer.enquiries@closebrothers.com 

     

    We’ll reply to you within 7 working days. If you need quicker assistance, call our customer service team. 

     

    When you email, you must include your:

    • Name
    • Vehicle registration
    • Finance agreement number (it’s written on most of the communication we’ve sent you and looks like 12-123456)
    • Detail about how we can support you
    Extended feedback