How can I email you?

Vehicle finance discretionary commission complaints

If you think you might have been affected by a Discretionary Commission Arrangement, and wish to make a complaint, the easiest way to do this is via our webform, here.

If you’d rather email us, please send your full name, address, and date of birth, to: commission.complaints@closebrothers.com 

General enquiries

If you have a general enquiry or need support with your account, email: customer.enquiries@closebrothers.com 

We’ll reply to you within 7 working days. If you need quicker assistance, call our customer service team. 

When you email, you must include your:

• Name
• Vehicle registration
• Finance agreement number (it’s written on most of the communication we’ve sent you and looks like 12-123456)
• Detail about how we can support you