Important update

How can I email you?

Vehicle finance discretionary commission complaints

If you think you might have been affected by a Discretionary Commission Arrangement, and wish to make a complaint, email: [email protected]


General enquiries

If you have a general enquiry or need support with your account, email: [email protected] 


We’ll reply to you within 7 working days. If you need quicker assistance, call our customer service team


When you email, you must include your:

  • Name
  • Vehicle registration
  • Finance agreement number (it’s written on most of the communication we’ve sent you and looks like 12-123456)
  • Detail about how we can support you
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