Vehicle finance discretionary commission complaints
The Financial Conduct Authority says some customers may have been charged too much on their vehicle finance before 2021.
Get support with commission complaintsHow can I check you are who you say you are?
When we call you, we will always quote your finance agreement number, and other details about your account.
Your finance agreement number is written on most of the communication we’ve sent you and looks like 12-123456. When we call, you may not recognise our number, or it could be withheld.
If you’d prefer to call us directly, please hang up and call us back on 0333 321 6060.