Important update
    Vehicle finance commission complaints

    On 3 December 2025, the Financial Conduct Authority extended their deadline on the pause for responding to complaints around motor finance commissions. The pause will now be in place until 31 May 2026. You can find the latest information on our website here:

    Latest information

    The key to a perfect partnership is communication and being clear on expectations.

     

    Like any good vehicle manual, this is your one-stop-shop for everything to help our partnership run smooth. ​From finance and business support, all the way to business funding, and market insights, we’re here to support you to achieve your business goals.

    Getting set up

     

    Partnership Manual is your one-stop resource for building a successful relationship. It covers everything from starting your ignition with vehicle finance in your dealership to staying compliant with regulations. 

    Our guide

    Staying compliant

     

    Compliance is at the heart of a successful partnership. Our handbook guides you through essential regulations that protect both you and your customers.

    Our guide

    Partnership TBC

     

    A strong partnership starts with clear communication and shared goals. At Close Brothers Motor Finance, we’re committed to helping you grow by providing finance solutions, business support, and market insights tailored to your needs.

    Our guide

    Start your ignition

    How to start using vehicle finance in your dealership. With our essential guides designed to set you up for success. From the Welcome Booklet that introduces our partnership approach to detailed resources on SAF accreditation and Consumer Duty, these materials provide the knowledge and confidence you need to operate responsibly and effectively.

    • Welcome Booklet

      How to start using vehicle finance in your dealership, a brief introduction to us and our partnership.

      Download
    • Our product guide

      The products we have available for your customers.

      Download
    • Showroom user guide

      Our step-by-step guide on how to navigate the showroom platform.

      Download

    Get into gear

    Guiding you through every step, this series supports you in navigating the regulations that keep you and your customers safe. From understanding FCA requirements and commission disclosure to implementing robust ID checks and managing financial promotions responsibly, these resources make compliance simple and practical.

    • Dealer and broker conduct guide

      Helping you understand your obligations whilst being our partner.

      Download
    • ID verification factsheet and statements

      Helping you verify ID's effectively and prevent ID fraud.

      Download
    • Complaints

      Helping you navigate and avoid customer complaints.

      Download

    Rev up your dealership

    Take your business to the next level, giving you the tools to offer competitive packages and boost sales, with clear processes and expert guidance, you can deliver a seamless experience that builds trust and drives growth.

    • POS guide

      Turn browsers into buyers with point-of-sale material for your physical and digital showroom.

      Download
    • Digital tools

      Improve your customers’ journey with digital tools.

      Download
    • Digital marketing guide

      Maximise sales with digital marketing.

      Download