Important update

Our Product Information

A review of our products, including our Fair Value Assessment

The Consumer Duty

 

On 31 July 2023 the Financial Conduct Authority’s (FCA’s) Consumer Duty came into force. Under the Duty, lenders, and brokers need to show we’re doing the right thing for customers, supporting their needs, and avoiding causing foreseeable harm.

 

The Duty requires us to review our activities and demonstrate that we’re continuing to deliver good customer outcomes.

 

For our dealer partners and brokers, this includes reviewing your sales processes and customer journeys as well as familiarising yourselves with the latest product information we share.

Conditional Sale and Personal Contract Purchase product information

 

We’re required by the FCA, to review the products we offer which you sell on our behalf.

 

Our Product information documents cover:  

 

  • The benefits, limitations and distribution arrangements for each product.
  • The identified needs and characteristics of our target market. This includes considering customers with characteristics of vulnerability.
  • Why we’re comfortable that our products and services remain appropriate for our target market.
     

What you need to do

 

Download our product information documents to make sure that:  

 

  • You understand the way we intend our products to be sold.
  • The way you sell our products is appropriate and aligned with our intentions.
  • You’re introducing the products to customers in our target market.
  • You understand the value that our products are intended to provide.
  • The way you sell our products and earn money from it, represent fair value.

April 2024

  • Conditional Sale

    Download our Conditional Sale product information, which includes our Fair Value Assessment.

  • Personal Contract Purchase

    Download our Personal Contract Purchase product information, which includes our Fair Value Assessment.

Further resources

  • Our Consumer Duty Guide

    Refresh your memory about your obligations under the Consumer Duty along with some frequently asked questions.

  • Our Consumer Duty fact sheet

    This includes examples of the types of activities you could consider as part of your review.

Information provided by the FCA

 

 

This information is provided by Close Brothers Motor Finance for your assistance and for general information purposes only and should not be relied upon as a substitute for legal or other professional advice. The content of this document is not a substitute for the rules themselves and consequently the contents of this document must not be used as the basis for making decisions. You must make your own assessment of the Financial Conduct Authority publications and rules.