Vehicle finance commission complaints
The Financial Conduct Authority say some customers may not have been properly informed about commission payments on their vehicle finance.
Get support with commission complaintsCustomers can cancel their RTI GAP agreement within 30 days of the start date and any premium paid will be refunded in full. This is unless a claim has been made or an incident has been notified that could lead to a claim against the policy. If they decide they would like to cancel the agreement after the first 30 days they may do so. However, there will be no refund of any premiums already paid, and the cover will continue until the end of the period for which they have paid.