Important update
    Vehicle finance commission complaints

    On 1 May 2026 the Financial Conduct Authority confirmed their compensation scheme had been legally challenged. This means communication and potential compensation has been delayed. For an update on what this means for your complaint, see our dedicated commission complaints page.

    Our commissions information

    What if my customer changes their mind?

    Customers can cancel their RTI GAP agreement within 30 days of the start date and any premium paid will be refunded in full. This is unless a claim has been made or an incident has been notified that could lead to a claim against the policy. If they decide they would like to cancel the agreement after the first 30 days they may do so. However, there will be no refund of any premiums already paid, and the cover will continue until the end of the period for which they have paid.

    Extended feedback