Important update
    Vehicle finance commission complaints

    On 3 December 2025, the Financial Conduct Authority extended their deadline on the pause for responding to complaints around motor finance commissions. The pause will now be in place until 31 May 2026. You can find the latest information on our website here:

    Latest information

    Is the RTI GAP insurance linked to my customer’s finance agreement?

    The RTI GAP monthly insurance policy is separate to your customer’s finance agreement with us. If they decide to go ahead with RTI GAP, the premium will be collected by monthly direct debit in arrears by Cardif Pinnacle Insurance plc who are our chosen insurer partner. The benefit of keeping it separate from the finance agreement is that the cover can remain in place even if they settle their finance agreement with us.

    Extended feedback