Close Brothers Motor Finance has appointed Jaco Wilsenach as its Chief Operating Officer to support its business transformation programme, as well as leading operational functions.
Utilising his 20 years of experience in the finance and tech industries, Jaco will lead the strategic development and enhancement of all business capabilities. Through the role, Jaco will focus on new technologies such as the implementation of Showroom, the proposal system provided by Codeweavers allowing dealers to quote and propose finance options. He will also be managing the further development of business capabilities such as enabling customers to get ‘real time’ settlement quotes, while also spearheading a robotics trial to streamline pay-outs to dealers.
Jaco began his career as Operations Manager at Hewlett Packard in South Africa, before moving to Barclays and subsequently Vodafone, where he led sales and customer operations. More recently, Jaco was Transformation Director at Virgin Media Business where he was accountable for the B2B customer experience strategy, all business transformation and change portfolios alongside compliance and quality management.
“We are thrilled that Jaco has joined us,” said James Broadhead, Chief Executive Officer at Close Brothers Motor Finance. “His experience in customer experience and business change is second to none and will help us to continue to deliver seamless service to our dealers and customers alike. With his experience and knowledge, Jaco will strengthen our already highly experienced operations team, and is the perfect person to implement our innovative business transformation strategy.”
Jaco Wilsenach, Chief Operating Officer at Close Brothers Motor Finance commented: “I feel very lucky to have the opportunity to work at Close Brothers Motor Finance, having heard so much about their dealer partnerships and service led ethos. I intend to carry that philosophy through and ensure our unique service and value proposition remains at the heart of everything we do. I’m confident that I can use all of my past experiences to bring new insight to the operational and change needs of the business and I look forward to working closely with the talented team here.”
Close Brothers Motor Finance, which is celebrating its 30 birthday, is committed to providing dealers with the support and guidance they need to make their business a success. The new strategic appointment will ensure business operations continue to deliver for dealers and customers through streamlined processes.
