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Important update
    Vehicle finance commission complaints

    On 1 May 2026 the Financial Conduct Authority confirmed their compensation scheme had been legally challenged. This means communication and potential compensation has been delayed. For an update on what this means for your complaint, see our dedicated commission complaints page.

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    What happens if credit taken out by the customer is above £60,260?

    If you have agreed with the customer that their finance is above £60,260 then a non-distance sale process must be followed.

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