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Important update
    Vehicle finance commission complaints

    On 3 December 2025, the Financial Conduct Authority extended their deadline on the pause for responding to complaints around motor finance commissions. The pause will now be in place until 31 May 2026. You can find the latest information on our website here:

    Latest information

    Can the customer change their mind?

    The customer has the right to withdraw from the agreement up to 14 days after receiving a copy of the agreement. The customer can choose to purchase their vehicle using a different means, if they wish.

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