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With a dedicated UK customer service team, we are always on hand to help.

How can we help?

Login to manage your account:

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My account 

Your Close Brothers Motor Finance online account allows you to manage your agreement quickly and easily 24 hours a day, 7 days a week.

Once logged in, you will be able to:

  • Request a settlement quote
  • Update your personal details
  • Choose direct debit date that suits you
  • Access the statement of your account
  • Make a settlement payment
  • Settle any outstanding fees or charges

All of our online services are free of charge and available when it suits you.

Get in touch

General enquiries

For any general enquiries or if you would like to speak to our complaints team, please contact us on 0333 321 6060 or email customer.enquiries@closebrothers.com. We are open Monday - Friday 9am - 5pm. You can also see our general FAQs below.

Struggling to make a payment?

If you have missed a payment, are struggling to make a payment or your financial position changes in a way that will affect your ability to make your monthly repayments, it is important that you contact your local branch immediately. Contact details of your local branch can be found by entering your postcode below.

How can we help?

To allow us to best route your enquiry, please select from the drop box below what you wish to contact us about.

Your Close Brothers Motor Finance online account allows you to manage your agreement quickly and easily 24 hours a day, 7 days a week.

Once logged in, you will be able to:

  • Request a settlement quote
  • Update your personal details
  • Choose a direct debit date that suits you
  • Access the statement of your account
  • Make a settlement payment
  • Settle any outstanding fees or charges

All of our online services are free of charge and available when it suits you.

Login to my account

To update your login email address, please contact 0333 321 6060.

You can reset your password using the following link:

Reset Password

If you would like to change your payment date, you can do this quickly and easily in your Close Online account. 

Login to my account

If you would like to change your bank details, please contact 0333 321 6060.

If you want to pay off your entire finance agreement early, you can request a settlement quote through your Close Online account. This quote will be valid for 28 days.

Login to my account

You may also make the payment online depending on the amount. 

If you have missed a payment or want to make a payment for fees and charges, you can log in to your online account to do this.

Login to my account

You may also make a settlement payment online depending on the amount. 
If you would like to make a partial early repayment, please contact 0333 321 6060.

Should your financial position change in a way that will affect your ability to make your monthly repayments, it is important that you contact us immediately using the branch finder above.

If we are made aware of your circumstances as soon as possible it is likely that we’ll be able to help you find a solution to the problem. Visit our Information and advice page for a list of websites offering impartial advice for consumers on a variety of issues including debt problems and motor finance.

You do not own the vehicle until the end of the contract with us which means you cannot sell the vehicle during your agreement without our prior approval. If you want to sell the vehicle you must first settle the loan in its entirety to become the legal owner.

Charges will be applied to your account for any missed payments and ultimately your vehicle is at risk of repossession if you continue to miss agreed payments. If you find yourself in a position where you are unable to re-pay your loan, it is important that you contact us using the branch finder above so we can work with you to arrive at a solution. 

If you need to speak to us, please contact our dedicated UK customer service team on 0333 321 6060.

We are open  Monday – Friday, 9am – 5pm.

From time to time we may contact you if you have opted in to learn about certain products or services from us or our selected partners. If you'd prefer we didn't contact you and want to change your marketing preferences, please call us on 0333 321 6060 or by writing to us at either customer.enquiries@closebrothers.com or the following address Close Brothers Motor Finance, Roman House, Roman Road, Doncaster, DN4 5EZ.

 

If you need to speak to us, please contact our dedicated UK customer service team on 0333 321 6060.

We are open  Monday – Friday, 9am – 5pm.

We do not specify a deposit as a fixed percentage of the total loan. Instead we treat each customer differently according to what they can afford. Your dealer will be able to advise you on this and propose a finance deal to suit your circumstances.

Visit our Finance Solutions page to view our range of products. 

We use our supporting dealer network across the UK and Ireland to provide vehicle finance to customers. Once you have found the car you would like to buy, your dealer will be able to put together an application on your behalf to send to Close Brothers Motor Finance. We are often able to arrange your finance while you wait.

Visit our Finance Solutions page to view our range of products. 

Every finance application we receive is reviewed by an experienced underwriter rather than relying on a credit score, allowing a more flexible approach. However, if you have a poor credit rating it’s unlikely that we’ll be able to help you finance your vehicle. We’d always advise discussing your circumstances with your dealer who can suggest the best options for you.

Your fixed monthly payments will be agreed between yourself and Close Brothers Motor Finance (via your dealer) at a rate you are happy with. Monthly payments vary depending on how much you want to borrow, the size of your deposit and the loan period (usually between 12 – 60 months).

Visit our Finance Solutions page to view our range of products.

Interest rates change every so often and your Close Brothers Motor Finance dealer will be able to provide you with the most competitive rate according to your circumstances at the time you arrange the finance for your vehicle. Your interest rate will then be fixed for the duration of your finance agreement so you’ll know exactly how much you’ll pay each month.

If you need to speak to us, please contact our dedicated UK customer service team on 0333 321 6060.

We are open  Monday – Friday, 9am – 5pm.

If you are a dealer, then please visit our dedicated dealer site to find out more about our products and services designed to help your business grow.

Visit our dealer site

Other locations

Roman House
Roman Rd,
Doncaster
DN4 5EZ

Spinner Point
Lakeside Boulevard
Doncaster
DN4 5PL

Spinner Point
Lakeside Boulevard
Doncaster
DN4 5PL