Important update
    Vehicle finance commission complaints

    On 3 December 2025, the Financial Conduct Authority extended their deadline on the pause for responding to complaints around motor finance commissions. The pause will now be in place until 31 May 2026. You can find the latest information on our website here:

    Latest information

    What's the difference between commission disclosure, and discretionary commission arrangements (DCAs)?

    Commission disclosure: We need to disclose, in a clear and obvious manner, the existence of commission, the nature of commission, and the amount of commission a dealership/broker will receive, from the sale of a vehicle.

     


    Discretionary Commissions Arrangement (DCA): The ability to adjust the interest rate offered to customers, with higher interest rates resulting in higher commissions paid to a dealer/broker. In 2021 we ceased operating with DCAs, in-line with the FCA ban.

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