Vehicle finance discretionary commission complaints
The Financial Conduct Authority says some customers may have been charged too much on their vehicle finance before 2021.
Get support with commission complaintsYou'll receive an email shortly confirming your signed vehicle finance agreement.
You'll be able to download copies of your agreement via a link within this email.
Please note, if you have a joint hirer agreement then you will receive you completion email once both applicants have signed the agreement documents and your finance will be set up.
Once all parties have signed, we'll arrange to make the payment direct to your vehicle provider and set up your Direct Debit.
Information about your finance, a copy of your signed agreement and instructions to set up your online account will arrive by post within the next 14 days.
We will give you a call in the next few days to make sure you have everything you need to answer any questions you may have about your finance.