Vehicle finance commission complaints
The Financial Conduct Authority say some customers may not have been properly informed about commission payments on their vehicle finance.
Get support with commission complaintsThe agreement is ready for the customer to check and sign
Next steps
The customer now needs to review their finance documents and sign the agreement. They can do this in two ways:
Sign on your dealership's device
If the customer is there with you in your dealership, they can use your device to sign their agreement. Return to the proposal in your finance proposal platform and open the agreement by following the customer signing link and clicking 'Launch'.
Hand the device to your customer so they can read the instructions and sign the agreement. For joint agreements, both customers need to sign and they can do this at the same time in your dealership.
Sign on the customer's device
The customer can choose to sign the agreement using their own device in your dealership or elsewhere. They will have received an email from us with a link and instructions so they can sign the agreement online.
For joint agreements, both customers will receive an email with a link and instructions. They both need to sign the agreement before the finance is processed.
Keeping you updated
Once the customer/s have signed the agreement we'll process the finance and you'll get a notification in your finance proposal platform. You can also check the status of signatures from your finance proposal platform.