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Important update
    Vehicle finance commission complaints

    On 1 May 2026 the Financial Conduct Authority confirmed their compensation scheme had been legally challenged. This means communication and potential compensation has been delayed. For an update on what this means for your complaint, see our dedicated commission complaints page.

    Our commissions information

    Your account details

    This will help us to find your agreement, it’s written on most of the communications we’ve sent to you and looks like 12-123456.

    If you changed the vehicle registration after you bought it, tell us the original registration as on the finance agreement.

    Tell us how we can best support you

    You don’t need to share anything you’re not comfortable with. This can be as much or as little detail as you like.
    You don’t need to provide medical details, just information that helps us support you.

    How long do you think this will impact you
    (e.g. Illness, bereavement, short-term financial difficulty)
    (e.g. disability, long-term health condition)
    What support would you like from us?

    The support we can offer may depend on your personal circumstances and we may also recommend trusted organisations who could help.

    Would you like us to contact you to discuss this further?
    How would you like us to contact you?

    We may contact you if we need any extra details to make sure you get the right support.

    If the phone number or email address you provide doesn’t match the details we currently hold on file, we can add the new information for you. However, we may need to verify these details with you before making any updates to ensure your account security.

    By clicking submit you consent to us storing the information on your file. You can contact us at any time to update or remove this information.