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Important update
    Vehicle finance commission complaints

    On 1 May 2026 the Financial Conduct Authority confirmed their compensation scheme had been legally challenged. This means communication and potential compensation has been delayed. For an update on what this means for your complaint, see our dedicated commission complaints page.

    Our commissions information
    Are you a customer?

    If you’re acting on behalf of the customer, you won’t be able to complete the form, and we wont be able to process your complaint.

    This form is specifically for customers. Find more information on how to complain here.

    Is your complaint about a faulty vehicle?

    A faulty vehicle has a problem that makes it unsafe, unreliable, or unsuitable for everyday use. The problem is not due to normal wear and tear, and the dealer has not put it right.

    This form is specifically for customers. Find more information on how to complain here.

    Contact details

    This will help us to find your agreement, it’s written on most of the communications we’ve sent to you and looks like 12-123456.