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Important update
    Vehicle finance commission complaints

    On 3 December 2025, the Financial Conduct Authority extended their deadline on the pause for responding to complaints around motor finance commissions. The pause will now be in place until 31 May 2026. You can find the latest information on our website here:

    Latest information

    Your enquiry has been submitted

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    Our specialist team will review your enquiry and email you with an update. We’re currently dealing with a high volume of enquiries about commission and we’re checking each case thoroughly. It may take us longer than 28 days to send an update to you. 

    Find out more about commission complaints