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Important update
    Vehicle finance commission complaints

    On 3 December 2025, the Financial Conduct Authority extended their deadline on the pause for responding to complaints around motor finance commissions. The pause will now be in place until 31 May 2026. You can find the latest information on our website here:

    Latest information
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    Make an enquiry and complain about commission

    Your details

    If you’ve changed your name, this needs to be the name we held at the point your agreement ended.

    We need your date of birth to help us find your agreement in our systems

    Your finance details

    If you want to check for multiple vehicles, you'll need to include each vehicle registration (number plate) and agreement number when asked.

    Vehicle 1

    Do you know the vehicle registration (number plate)?
    If you changed the vehicle registration after you bought it, tell us the original registration as on the finance agreement

    This will help us to find your agreement, it’s written on most of the communications we’ve sent to you and looks like 12-123456

    Do you want to make a complaint for another financed vehicle? (Optional)

    Vehicle 2

    Do you know the vehicle registration (number plate)?
    If you changed the vehicle registration after you bought it, tell us the original registration as on the finance agreement

    This will help us to find your agreement, it’s written on most of the communications we’ve sent to you and looks like 12-123456

    Do you want to make a complaint for another financed vehicle? (Optional)

    Vehicle 3

    Do you know the vehicle registration (number plate)?
    If you changed the vehicle registration after you bought it, tell us the original registration as on the finance agreement

    This will help us to find your agreement, it’s written on most of the communications we’ve sent to you and looks like 12-123456


     

    Your address

    Is your address the same as when you took out the Motor Finance?
    If you're unsure, you can tell us a previous address and we'll check for you