Important update
    Vehicle finance commission complaints

    On 3 December 2025, the Financial Conduct Authority extended their deadline on the pause for responding to complaints around motor finance commissions. The pause will now be in place until 31 May 2026. You can find the latest information on our website here:

    Latest information

    What happens after I’ve completed and signed my vehicle finance agreement?

    Once your vehicle finance is in place, you’ll need to arrange collection or delivery of your vehicle from your dealer/broker.

    Within the first seven days of your vehicle finance starting, we’ll send you a welcome pack through the post which will include your vehicle finance agreement. We’ll call you to welcome you to Close Brothers Motor and check all of the details entered on your agreement are correct. You’ll also receive an email from us with more information about how to contact us.
     

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