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Important update
    Vehicle finance commission complaints

    On 3 December 2025, the Financial Conduct Authority extended their deadline on the pause for responding to complaints around motor finance commissions. The pause will now be in place until 31 May 2026. You can find the latest information on our website here:

    Latest information

    I have a question about my vehicle, who should I speak to?

    In the first instance you should speak to your dealer/broker. If your question is regarding your vehicle finance agreement, you should contact us on 0333 321 6060. 

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