Our internal review of customers who experienced financial difficulties
We’ve now finished our review. As part of this review, we identified that some customers may not have received the support we would have expected. We’ve completed our review and are no longer contacting customers about this.
If you think you’re still due a refund or need any further support, email refund@closebrothers.com.
You can also visit our money worries page for wider advice and support around financial difficulties - Close Brothers Motor Finance | Money worries
Our complaints policy
If you aren’t happy with our service, please see details of our complaints handling procedures below.
What to do if you're unhappy with our response to your complaint
If you make a complaint and you’re not happy with the outcome or you’d like further support, you can contact the Financial Ombudsman Service (FOS). They provide a free, independent service.
The FOS won’t be able to review your complaint if you haven't complained and given us the chance to put things right first.
Contact the FOS
Phone: 0800 023 4567
Write to them: Financial Ombudsman Service, Exchange Tower, Harbour Exchange, London, E14 9SR
Additional support for vehicle finance
If you want more information on Close Brothers Motor Finance, what we do, or with your vehicle finance we have further support available.