Our partnership support
Seven day service
Right person, first time
We have an expert support team working hard to strengthen our partnership, with specialist underwriters for all asset types. They strive to achieve quick turnarounds, and provide you with the most helpful answer.
We’re introducing new mailboxes and telephone numbers, to help you get to the right person first time:
Underwriting
For any questions about your customer's application, please email underwriting.close@closebrothers.com.
Payout
For support with setting up the finance, or questions after the customer has signed, please email payout.close@closebrothers.com.
A partnership to count on
We’re passionate about our partnerships, delivering an expert service, through an enhanced finance product offering, flexible underwriting and face-to-face support.
We provide personalised insights and training to help you sell more vehicles, to more customers, more often.
We work hard to understand your business, with specialist underwriters, expert partner support and dedicated account managers on hand, whether it’s advice on the best stock to diversify your forecourt, or how to keep up to date with compliance and regulation. We’re the partner you need by your side, now and in the future.
Your dedicated account manager
You’ll have your own account manager who is focused on helping your business grow. Through regular face-to-face visits, they’ll provide guidance and support to achieve your business goals.
Seven-day expert partner support
Turn to your support teams for day-to-day questions and advice, anything from customer applications, all the way to pay-outs.
Speedy payouts
We pay out advances four times a day; 10am, 12pm, 2pm and 4pm.
Majority of decisions in under two minutes
We help shape the right finance solution and support you and your customers every step of the way, with two ways of reviewing your customer proposals:
- Straightforward cases are processed automatically, with instant decisions
- Our specialist underwriters review complex proposals and respond within 20 minutes
Our flexible underwriting approach allows us to look at each customer individually and shape the deal.
Our partnership approach
Your goals are our goals, and through our partnership we'll help your dealership grow. With finance solutions, stock funding, compliance support and tailored insight, we're a partner you can rely on to capitalise on the opportunities ahead.
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Attract more customers with a range of vehicle finance products
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Unlock market data and insights to support your decision making
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Stock or spruce up your forecourt without using your own funds
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Understand how to stay compliant with regulation through our expert support